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We guarantee against manufacturers' defects for 30 days from the date of the
delivery on all products except for items listed in the Exception Section.
Products with Manufacturer Warranties which exceed 30 days, may be returned
directly to the manufacturer according to their instructions. All
returns/exchanges must be made within 30 days of receipt of the merchandise.
Merchandise must be in original factory condition, and must include all original
packaging materials, warranty cards, manuals and accessories.
Exception Section - Items Not Covered Under this return policy:
Items may be returned only with prior authorization.
All shipping and handling fees are non-refundable with an exception where we
made an error by shipping and incorrect item to the customer. In this
case, Customer must contact us to obtain a return label or request a merchandise
pick up. Once item is returned back to the warehouse a correct replacement
unit will be shipped out or store credit issued for the full amount of the order
if the correct unit is unavailable. We must be informed of the receipt of
incorrect merchandise within a week of the delivery.
Unwanted Returns: Unwanted product returns will be subject to a 20%
restocking fee and must have a Return Merchandise Authorization number (RMA#).
Merchandise must be in the unused condition only.
Refused Delivery: Returns falling under this category will be treated as
¡°Unwanted Returns¡±, consequently they will be subject to a 20% restocking
fee. The customer will also be responsible for the return shipping cost
incurred by the action of refusing the delivery. Consequently, a store credit
will be issued less 20% restocking fee of the value of the merchandise and less
shipping and handling fees both ways.
Defective Items: A customer must return merchandise at their expense
within 30 days from the date of delivery with prior Return Merchandise
Authorization number. If an exchange is not requested at the issuing time of the
RMA and automatic store credit will be applied once merchandise is returned back
to the warehouse.
If the return has been received to our warehouse after 30 days from the
original day of the receipt of the merchandise, it will be send to the Customer
at their expense.
All reimbursements are done in the form of a company credit
which can be used towards new orders. Member may request a refund back to the
credit card in which case a 5% credit card processing fee will be deducted from
the total amount of the refund. Refunds may take 3 to 5 business days to
post back to the credit card.
Without exception, no item may be returned without prior authorization in the
form of an RMA number provided by customer service.
In the case of a return without prior authorization: the item in question
will either be shipped back to the customer at their expense, or at the
customer’s request we may elect to accept the item back with a restocking fee
of 50% of the total merchandise value. | 
